Standard Returns Policy

Standard Returns Policy
Last updated: September 3, 2026

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note that shipping charges will not be refunded.

The returns policy may vary during promotional periods. Please check the terms and conditions of the promotion before placing your order.

For the return or exchange of Calmglea products purchased from any other authorized retailer, please contact your retailer directly.

Returns Process (excluding Black Friday and other promotions)

For all returns, please contact support@calmglea.com for your return label. Please quote your order number and the item that you would like to return, and we will inform you of the next steps upon receipt of your email.

Return Warehouse Address:

Suzhou Edge Internet Technology Co., Ltd
No. 588 Jinzhu Street, Gusu District, Suzhou, Jiangsu, China
Chuanhua Logistics Base L6024
Phone: +86 173 0457 5124

Damaged Items

If your items are received damaged, please send a photo of the damaged item along with your order number to support@calmglea.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items Not Received

If you have not received your full order, please contact us at support@calmglea.com with the subject line: MISSING ITEM along with your order number.

Order Status

Please visit https://www.17track.net/en to track your order online.

Shipping and Delivery Dates

We do not provide a specific shipping or delivery date. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

Other Questions

Our office hours are 9 am–5 pm EST. We respond to most emails within a business day. If you do not receive a response from us, please check your spam folder.

Please do not send multiple emails, as this may delay our response time.

Contact

Email: support@calmglea.com
Company: Calmglea is a brand operated by Suzhou Edge Internet Technology Co., Ltd
Address: Suzhou Edge Internet Technology Co., Ltd, No. 588 Jinzhu Street, Gusu District, Suzhou, Jiangsu, China, Chuanhua Logistics Base L6024
Phone: +86 173 0457 5124